JustCraft is only an online marketplace that connects buyers and sellers. Order shipments, returns/refunds, or exchanges are managed by the individual shops. Buyers should contact sellers before requesting refunds, and provide a reason.

Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient’s address. Buyers are responsible for all shipping fees including the shipping fees of returns.

In the following circumstances, sellers are responsible for the shipping fee of returns:

  • There is a discrepancy between the received product and what was stated in the original order (including not limited to product size, model, style, color, and quantity).
  • The received product is defective (including but not limited to poor quality and products damaged in transit).
  • A received product is not as described (including but not limited to product use and features).

Except for these circumstances, customers are responsible for the shipping fee of returns.

If a shipment incurs import duties and tax charges in order to clear customs, the customer will be responsible for any customs and import duties payable.

If seller’s country has stricter consumer rights protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter laws when the buyer resides in the same country.

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